Welcome to The Townsville Dental Centre

Get In touch

Call Us now

Call Kokoda Street 07 4729 0241
Call Fairfield Central Shopping Centre 07 4778 4996

Email us

info@thetownsvilledentalcentre.com.au

“Emergency Appointment 7 Days a Week”

Locations

Fairfield Central Shopping Centre, T29, 2-30 Lakeside Drive, Idalia, 4811.

Shop-3, 15-23 Kokoda Street, Idalia, 4811.

Covid-19 Policy

Patient’s Feedback Form / Home

Patient’s Feedback Form

As a health care provider, we are always striving to improve the quality and standards of the care that we provide to our patients.

To assist us in this process, we are carrying out a patient satisfaction survey.

We appreciate your feedback. It will help us to improve the quality of the care we can deliver and also make your dental treatment experience as comfortable as we can.

Please tick the box you most agree with to help us in completing our survey.

Your Contact Detail (Optional)

Your Name*:

Your Email*:

Are you*:

A New patient

A Return Patient

Gender*:

Male

Female

Your Age*:

Under 1 – 12

12 – 18

Under 18 – 30

31 – 40

41 – 50

51 – 65

65+

How Did You Hear About Us?* (Please Tick Whichever Applies)

Townsville Dental Care Website

Search Engine

Yellow Pages

Radio

Television

Word of Mouth

Walking Past

Other

A. BEFORE YOUR APPOINTMENT

STATEMENT	EXCELLENT	VERY GOOD	GOOD	AVERAGE	POOR
Making Appointment Was Easy By Phone
The Team Member Who Took The Call Was Courteous And Helpful
Appointment Was At A Time Convenient To Me
Registering My Details Were Efficiently Handled

B. YOUR DENTAL CENTRE

STATEMENT	EXCELLENT	VERY GOOD	GOOD	AVERAGE	POOR
I was very happy with the practice setup
The standards of cleanliness and hygiene was very high
The practice seemed modern and very up to date
This is a practice I would return to without hesitation
Was easy to 1nd and well defined signage
Comfort in waiting room
Parking facility

C. OUR TEAM AT THE FRONT DESK

STATEMENT	EXCELLENT	VERY GOOD	GOOD	AVERAGE	POOR
The reception staff were friendly, informative and helpful
If my appointment was going to be delayed, I was informed
Deaiith your query promptly and accurately to your level of satisfaction
Returned Your call / email promptly

D. YOUR DENTAL TREATMENT

STATEMENT	EXCELLENT	VERY GOOD	GOOD	AVERAGE	POOR
The dentist listened to your concerns and answered your questions to your satisfaction
Was explained to you in a manner that you understood
Addressed your concerns
Time spent with you for your appointment
Respected your decision regarding treatment
Information / instructions given to you to maintain oral health